Overview
This guide explains the steps customers take to place an order through the SellStack 365 Cannabis storefront. All ordering actions are scoped to the customer’s assigned Business and storefront configuration.
Logging In
Customers must log in using their assigned credentials. If a user is associated with multiple Businesses or locations, they will still enter the storefront normally. During checkout, they will be prompted to select the specific Business location the order should be placed under.
Browsing the Catalogue
Customers can browse the catalogue by category or search. Products displayed are scoped to the customer’s assigned Business, inventory channel, and price group.
Selecting a Product
Once a customer clicks into a product page, they may be prompted to select a quantity and—if Lot User-Selection is enabled—select from available Product Lots. If Lot selection is hidden, the platform will assign a Lot automatically.
Lot Selection and Pricing
Depending on how a product is configured, SellStack may either:
- Allow the customer to manually select from available Product Lots, with each Lot showing its own attributes and pricing
- Or, if Lot selection is hidden, automatically assign the most appropriate Lot using Automated FIFO/FEFO logic when the item is added to the cart
Because of this, the price in the cart may differ from the price initially seen — especially if a different Lot is selected or automatically assigned at the moment of adding to the cart. This ensures correct pricing and compliance based on real-time availability.
Cart Review
Customers can review their cart, remove items, or adjust quantities. Each product reflects the assigned Lot (if visible), pricing, and, where applicable, tax as configured for their Business.
Placing the Order
Once ready, the customer proceeds to checkout. The final review screen includes shipping information (if applicable), payment method, and order summary. Orders may be paid immediately (e.g., via Aeropay ACH Payments or credit card), or placed as "pending payment" depending on the Business’s configuration.
Order Confirmation
After placing an order, the customer receives a confirmation page and email. Admins can view all incoming orders in the Admin Panel. If payment is pending, order status remains “Awaiting Payment” until reconciliation occurs.
Troubleshooting
- If a product doesn’t appear, check that it is enabled for web order, has available inventory, and is assigned to the customer’s storefront.
- If Lots are not appearing, ensure Lot visibility is enabled and inventory is assigned to an eligible channel.
